Privacy Policy

At Expert Willow ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website (expert-willow.com).

1. Information We Collect

When you visit our store, we automatically collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We collect the following types of information:

  • Personal Information: Name, billing address, shipping address, email address, phone number, and payment information (such as credit card numbers or Cash on Delivery details) when you make a purchase or attempt to make a purchase.
  • Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information

We use the personal information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your order or inquiries.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our premium cricket gear (only if you have opted in to receive marketing communications).

3. Sharing Your Personal Information

We only share your Personal Information with third parties to help us use it as described above. For example:

  • We use WooCommerce to power our online store.
  • We share your shipping details (Name, Address, Phone Number) with our trusted courier and logistics partners to deliver your gear securely.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies

We use cookies to improve your experience on our site, remember your cart items, and analyze our site traffic. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website, such as the checkout process.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:

Email: info@expert-willow.com
Phone: 03244166463
Address: Shop no 35 A Block Store Market, Model Town Lahore, Punjab, Pakistan