Return & Refund Policy

At Expert Willow, we take pride in the premium quality of our cricket gear. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.

1. Standard Returns

You have 14 days from the date of delivery to return an eligible item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags attached.
• Accompanied by the original receipt or proof of purchase.

2. Specific Rules for Cricket Gear

Due to the nature of the sport, certain items have strict return conditions:

• Cricket Bats: Bats that have been oiled, knocked-in, fitted with an anti-scuff sheet, or used in any form of practice or match play cannot be returned or exchanged unless there is an out-of-the-box manufacturing defect.
• Soft Leather Goods (Gloves/Pads): Must show zero signs of wear, sweat, or field dirt.
• Sports Wear: Must be unworn, unwashed, and have original tags attached.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or personalized items (e.g., custom engraved bats).
• Items purchased on clearance or during a final sale.
• Gift cards.

4. How to Initiate a Return

To start a return, please contact our support team:

1. Email us at info@expert-willow.com with your Order Number and the reason for the return.
2. Include clear photos if the item is damaged or defective.
3. Once approved, we will provide you with instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

5. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

If you are returning expensive equipment, we highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Information

If you have any questions about our return policy, please contact us at:

Email: info@expert-willow.com
Phone: 03244166463
Address: Shop no 35 A Block Store Market, Model Town Lahore, Punjab, Pakistan